TY - JOUR AU - Álvarez González, Paula AU - Otero Neira, Maria Del Carmen PY - 2022 SN - 02634503 UR - http://hdl.handle.net/11093/6787 AB - Purpose Mergers and acquisition are a very common part of business strategy. However, it is not clear if and how these processes affect customers. This study aims to assess banking M&A from the marketing perspective, by analyzing its... LA - eng PB - Marketing Intelligence & Planning TI - Mergers and acquisitions success: examining customer loyalty DO - 10.1108/MIP-02-2022-0074 ER -